Refund policy

AYLA BOUTIQUE – RETURNS & REFUND POLICY

At Ayla Boutique, we take great care to ensure every item is checked before dispatch.

IN-STORE PURCHASES

All purchases made in-store are final sale. We do not offer refunds or exchanges for change of mind. This does not affect your statutory rights if an item is faulty or not as described.

ONLINE ORDERS

For online purchases, customers have cancellation and return rights where required under UK consumer law.

If you wish to return an eligible online purchase, you must notify us within 14 days of receiving your order. Once you have notified us, the item must be returned within the applicable legal return period.

Returned items must be:

Unworn and unused

In their original condition

With all original tags/packaging attached where applicable

Free from makeup, fake tan, perfume, deodorant, smoke, stains or other signs of wear

We reserve the right to reduce a refund where handling of an item has gone beyond what would reasonably be permitted when examining it.

CUSTOM & PERSONALISED ORDERS

Items made or altered specifically to a customer's requirements may not be eligible for change-of-mind cancellation/return where the legal exemption applies. Your statutory rights regarding faulty or incorrectly supplied goods remain unaffected.

FAULTY OR INCORRECT ITEMS

If you believe you have received a faulty, damaged or incorrect item, please contact us as soon as possible with your order details and photographs. Your statutory rights are not affected.

RETURN POSTAGE

For change-of-mind returns, customers are responsible for return postage costs where permitted by law. We recommend using a tracked service and keeping proof of postage.

IMPORTANT

Nothing in this policy excludes or limits any rights you have under UK consumer law.

Ayla Boutique UK

📞 07742 168040

📸 Instagram: @aylaboutique.uk

🎵 TikTok: @ayla.boutique02